Shipping and Returns Policy

Updated as of 29th October 2024

Welcome to The Beachy Bum! We’re committed to getting your products to you quickly, safely, and conveniently. Please read our shipping and returns policy below to understand how we handle orders and returns.

Shipping Policy

1. Order Processing Time
Orders are typically processed within 1-2 business days after purchase. You’ll receive a confirmation email with tracking information as soon as your order is dispatched.

2. Shipping Rates and Times

• Standard Shipping: Estimated delivery within 3-7 business days (Australia-wide).

• Express Shipping: Estimated delivery within 1-3 business days (Australia-wide).

Shipping fees will be calculated at checkout based on your location and chosen shipping method.

3. International Shipping
Currently, we only ship within Australia. Please check back with us soon or contact us at hello@thebeachybum.com.aufor updates on international shipping availability.

4. Lost or Delayed Shipments
If you experience a delay beyond the estimated delivery time or if your order is lost in transit, please contact us at hello@thebeachybum.com.au. We’ll do our best to assist you in resolving the issue.

Returns Policy

1. Change of Mind
We understand that sometimes a product may not meet your expectations. If you wish to return an item for any reason, please notify us within 14 days of receiving your order. Items must be unused, in their original packaging, and include all tags and accessories.

2. Faulty or Damaged Items
In the unlikely event that you receive a faulty or damaged item, please contact us immediately at hello@thebeachybum.com.au. We will provide instructions for returning the item, and you may choose between a refund or a replacement.

3. Return Process
To initiate a return, please email us at hello@thebeachybum.com.au with your order number and reason for the return. We will guide you through the return process.

4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or damaged. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds
Refunds will be processed within 7-10 business days of receiving the returned item. The refund will be issued to the original payment method used at checkout.

Contact Us

If you have any questions regarding our shipping and returns policy, please feel free to reach out to us at hello@thebeachybum.com.au.