Product FAQ's

1. What age range is the outdoor baby bouncer suitable for?
Our outdoor baby bouncer is designed for newborns up to 9 months or 12kg, making it perfect for your little one’s early adventures!

2. Is the bouncer safe for outdoor use?
Absolutely! Our bouncer meets Australian baby safety standards and features a secure design, including adjustable straps and a removable fly net for added protection from insects.

3. Can the bouncer be used indoors?
Yes, while it's designed for outdoor fun, the bouncer can also be used indoors. It’s a great option for keeping your baby entertained in any environment!

4. How do I clean the bouncer?
The bouncer comes with a removable and washable cover, making it easy to keep clean. Simply follow the care instructions on the label for the best results.

5. Does the bouncer come with a sunshade?
Yes! Our bouncer features a retractable and removable sun hood made from UV-rated material to help protect your baby from the sun's rays while enjoying outdoor time.

6. How do I fold the bouncer for storage?
The bouncer is designed for easy fold-down and storage. Just follow the instructions included with your product for a hassle-free experience.

7. Are there any accessories included with the bouncer?
Yes! Each bouncer comes with a branded carry bag for easy transport and storage. Plus, the removable newborn insert provides added comfort for your little one.

8. How do I know if the bouncer is safe for my baby?
Safety is our top priority. Our bouncer meets Australian safety standards and has been rigorously tested to ensure it provides a secure and comfortable experience for your baby.

Frequently Asked Questions (FAQ)

1. What are your shipping options?
We offer standard shipping (3-7 business days) and express shipping (1-3 business days) within Australia. Shipping costs are calculated at checkout based on your location and selected shipping method.

2. How can I track my order?
Once your order is processed and shipped, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey!

3. What should I do if my order hasn’t arrived?
If your order is taking longer than expected, please check the tracking information in your confirmation email. If you still have concerns, feel free to contact us at hello@thebeachybum.com.au.

4. Can I change or cancel my order after it’s been placed?
We aim to process orders quickly, but if you need to change or cancel your order, please contact us as soon as possible at hello@thebeachybum.com.au. We’ll do our best to accommodate your request!

5. What is your return policy?
We offer a 14-day change-of-mind return policy. If you’re not completely happy with your product, just reach out within 14 days of receiving it, and we’ll help you get it sorted. Items must be unused and in their original packaging.

6. How do I return an item?
To initiate a return, please email us at hello@thebeachybum.com.au with your order number and reason for the return. We’ll provide you with the next steps!

7. What if my item is damaged or faulty?
We want you to love your product! If you receive a damaged or faulty item, please contact us immediately at hello@thebeachybum.com.au. We’ll work with you to arrange a refund or replacement.

8. Do you offer gift cards?
Currently, we do not offer gift cards, but keep an eye out for future updates!

9. Can I purchase your products in stores?
At this time, all purchases must be made through our website. We’re working on expanding our reach, so stay tuned!

10. How can I contact customer service?
For any questions or concerns, you can reach us at hello@thebeachybum.com.au. We’re here to help!